General Questions

What is Gear Kaje?

Gear Kaje is a modern apparel brand focused on racing-inspired jackets and premium streetwear. We combine bold motorsport styling with practical details, quality materials, and comfortable fits to create apparel for people who want to stand out.

Where does Gear Kaje ship?

We offer worldwide shipping and aim to make our products available to customers around the globe.

What products does Gear Kaje sell?

Our collection focuses on racing-inspired jackets and premium apparel. Our range may include leather jackets, cotton jackets, puff jackets, streetwear, and other clothing collections as we continue to expand.

Orders & Shipping

How long does it take to process my order?

Orders are generally processed within 1–7 business days before dispatch. Processing time may vary depending on the product, order volume, and availability.

Will I receive a tracking number?

Yes. Once your order has been dispatched, we provide tracking information whenever tracking is available for your shipment.

Do you offer free shipping?

Free shipping is not currently offered as a standard policy. However, Gear Kaje may introduce special shipping promotions or offers in the future. Any such offers will be announced through our official channels.

Will I have to pay customs duties or import taxes?

Customs duties, import taxes, VAT, and other local charges may depend on your destination country and applicable regulations. Customers may be responsible for charges imposed by their local customs authorities.

Returns & Exchanges

What is your return period?

Customers can request a return within 20 days of receiving their order, subject to our return conditions.

Can I return an item if I change my mind?

Returns may be accepted depending on the condition of the product and the circumstances of the return. Please contact our support team before sending anything back so we can guide you through the process.

Can I exchange an item for another size or color?

Please contact our support team regarding exchanges. We’ll review your request and do our best to provide a suitable solution.

Do you offer a satisfaction guarantee?

We always aim to provide high-quality products and a positive customer experience. If there is a problem with your order, contact us and our team will do its best to make you happy.

Can I exchange an item for another size or color?

Please contact our support team regarding exchanges. We’ll review your request and do our best to provide a suitable solution.

Products & Sizing

What materials are used in Gear Kaje products?

Our products may use a variety of quality materials depending on the design and collection, including leather, cotton, puff materials, and other carefully selected fabrics and materials.

The exact material composition is provided on the relevant product page whenever applicable.

Are Gear Kaje products true to size?

Sizing can vary between products and designs. We recommend checking the size information provided on each product page before placing your order.

Do you provide a size guide?

Yes. We aim to provide sizing information to help customers select the most suitable size. If you’re unsure about sizing, contact our support team before ordering.

Are Gear Kaje products made by Gear Kaje?

Yes. Gear Kaje products are developed and made for the Gear Kaje brand, with a focus on distinctive racing-inspired designs, quality materials, practical details, and comfortable fits.

Payments

What payment methods do you accept?

We offer multiple payment options, which may include Bitcoin, Payoneer, bank transfer, and other available payment methods depending on the customer's location and order.

Can I choose my preferred payment method?

We aim to provide flexible payment options. Available methods may vary depending on the order and destination. Contact our team if you have a specific payment preference.

Is my payment secure?

We take payment security seriously and use appropriate measures to help protect customer and transaction information.

Order Changes & Cancellation

Can I cancel my order?

Yes, you can request an order cancellation before your order is packed or dispatched. Once an order has entered the packing or dispatch process, cancellation may no longer be possible.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address. We can try to update it before your order is packed and dispatched.

What happens if my package is lost?

If your shipment appears to be lost or significantly delayed, contact our support team with your order and tracking information. We will review the shipment details and help determine the next appropriate step.

Are Gear Kaje products made by Gear Kaje?

Yes. Gear Kaje products are developed and made for the Gear Kaje brand, with a focus on distinctive racing-inspired designs, quality materials, practical details, and comfortable fits.

Customer Support

How can I contact Gear Kaje?

You can contact our customer support team through:

Email: support@gearkaje.com
WhatsApp: +92 328 6146210

When is customer support available?

Our customer support is available 24/7. We’ll do our best to respond to your questions and assist you as quickly as possible.

Can I contact you before placing an order?

Absolutely. If you have questions about sizing, materials, products, payment, shipping, or anything else, feel free to contact us before placing your order.